Yes, always deliver your milk fully frozen unless we have agreed otherwise in advance. Has the milk partially thawed in transit? Contact us straight away before refreezing anything.

Use suitable breast milk storage bags and pack them according to our shipping instructions. The Milksy shipping box also contains a customer card with your order details and space for notes. Check the details, add anything we should know and place the card in the shipment as instructed. This lets us immediately identify which milk belongs to your order when it arrives.

At present, frozen milk needs to be delivered in suitable plastic or silicone breast milk storage bags. We cannot accept bottles or glass jars. Unsure about your packaging? Feel free to send us a photo.

You can make an appointment to deliver your milk to our drop-off location in Tilburg. Delivery in Spijkenisse or Rotterdam is sometimes possible as well. Please arrange this with us in advance.

Yes. If you live within 30 kilometres of Tilburg, you can select collection when ordering. Live farther away? Collection may still be possible, but a higher fee will apply. Contact us in advance and we will look at the distance and options with you.

The set contains a cardboard shipping box, an insulated box, cooling elements or gel packs, packing material, a special bag for your breast milk, a tracker and a customer card with your order details and space for notes. This gives you everything needed to pack your milk chilled and clearly identifiable.

No. You arrange and pay for shipping your milk to Milksy yourself, for example through PostNL or DHL. Express shipping is usually the safest option because the milk spends less time in transit. Standard shipping is also possible, but please allow for a longer journey and a greater risk of thawing or delay.

Yes. With your next order, you do not pay for the box itself again. You still pay the cost of sending the empty shipping box from Milksy to you, and you arrange and pay for shipping your milk back to Milksy, for example through PostNL or DHL.

Our standard service is available in the Netherlands and Belgium. Do you live elsewhere? Contact us in advance. Together, we will see whether the chilled outward and return journeys can be arranged safely.

We count the bags, check the temperature and inspect the packaging. We then photograph and label your milk and link everything to your order. You receive an email once its arrival has been registered.

We record the date and time of arrival, location, temperature, number of bags, estimated volume and any noteworthy details. This creates a clear record of every step.

The initial weighing usually includes the carrier bag and the original breast milk storage bags. When processing begins, we weigh the milk again and record the final volume. This is why the final amount is often slightly lower than the first arrival measurement.

From the moment it arrives, labels, photographs and records are linked to your order. Your milk remains separate and clearly identifiable during storage, processing and packaging.

After arrival, your milk goes straight back into a monitored freezer. It remains separate and labelled there until processing begins.

We open and weigh the frozen milk, prepare it carefully and spread it across clean trays. In the freeze-dryer, the frozen water is removed as vapour under vacuum. Afterwards, the dried result is inspected, weighed, mixed and sieved.

The freeze-drying stage usually takes 48 to 72 hours. The full order takes longer because receiving, storage, preparation, checks, portioning, packaging and cleaning are part of the process too.

We inspect the result and measure and weigh the powder. We record any differences or noteworthy details, then divide and seal the powder in your chosen format.

No. Freeze-drying removes moisture, but it is not a sterilisation or pasteurisation process. It does not automatically make the milk free from microorganisms.

No. We do not test every batch of milk in a laboratory. We therefore cannot promise that the milk is completely free from microorganisms or contaminants.

We follow consistent steps for receiving, registration, storage, processing, checks and cleaning. We use suitable protective equipment and clean the workspace, trays, materials and freeze-dryer components after every order.

Your milk is registered, photographed and labelled when it arrives. Your batch remains separate and identifiable during storage and processing, helping us minimise the risk of mix-ups as much as possible.

Available research shows that various nutrients and properties can be retained well, but not every component responds in the same way. Some values may change during processing or storage. Our research page explains the available findings in more detail.

No. We explain how our service and instructions work, but we do not provide personal medical advice. If you are unsure about using the product for your baby, please discuss this with a doctor, lactation consultant or another qualified healthcare professional.

We can also process milk that has been frozen for more than two years. Its quality depends on how it was expressed, packed, frozen and stored, which we cannot fully assess afterwards. Unsure about an older supply? Please contact us in advance.

When ordering, tell us how many millilitres your baby usually drinks, between 120 and 250 ml. After freeze-drying, we calculate the yield and divide the powder across the sachets as practically as possible.

No, it is a preference. Every breast milk batch produces a different amount of powder. We stay as close to your choice as possible and always state the actual contents clearly on the sachet.

That depends on the final volume of milk, the yield after freeze-drying and your chosen portion size. We therefore cannot promise an exact number in advance.

We fill each large pouch with up to 400 grams. If the total yield is higher, we divide the powder across several large pouches.

With large pouches, you measure your own portions. You receive the appropriate tools and personal instructions for this packaging format. Small sachets do not require a measuring scoop because each sachet is already filled as a practical portion.

We weigh your milk before and after freeze-drying. The difference tells us how much water was removed. We use this to calculate how much water to add later, and include that ratio with your order.

Breast milk naturally varies from day to day. Its composition and water content differ between people and pumping sessions. A small amount of normal loss during opening, processing and packaging cannot be entirely avoided either.

Always follow the personal water ratio and instruction booklet included with your order. They tell you exactly how much water to add to your powder.

No. A small sachet is filled as practically as possible for one feed. Check the sachet to see how much water to add according to your personal instructions.

With a large pouch, you decide how much powder to use. Follow the personal ratio in your instructions and always use clean, completely dry utensils.

Milksy applies a four-year shelf life to unopened, undamaged packages. Keep them cool, dry and away from light, and always follow the date and instructions on your own package.

We advise using a small sachet within one week and a large pouch within one month. Careful storage may help maintain quality for longer, but these periods remain our official guidance. Reseal the package immediately and protect it from moisture, heat and direct light.

A noticeable change in colour, smell or texture is a reason not to use the product. On the other hand, a normal smell or colour does not prove that food is completely free from harmful microorganisms. If in doubt, do not use it and contact us.

Yes. Breast milk naturally varies between people and pumping sessions. The finished powder can therefore look, smell or taste slightly different from one batch to another. A natural difference does not automatically mean that something is wrong.

Yes, that is one of the reasons they are so practical. Keep the packages sealed, dry and away from heat and direct sunlight. Before travelling, always check the rules of your carrier and destination country.

Do not use the powder if the package is leaking, open, damp or visibly damaged. Take a photo and contact us, and we will look into it with you.

We process and return your milk within a maximum of four weeks after it arrives. You receive another helpful update when we start processing your batch.

With the rush service, we hand your order back to the carrier within seven days of arrival. Ideal if you plan to take the milk on holiday soon, for example.

The period begins as soon as Milksy receives your milk. You receive confirmation including the first registered details.

You receive updates at important moments, such as arrival, the start of processing and shipping. When the order is returned, we also send you the available tracking details.

The price depends on the number of litres, your chosen packaging and any additional services such as collection, the Milksy shipping box or rush service. The shop shows the amount before you order.

We register the final volume when processing begins. If it is higher than the amount ordered, we process the additional milk straight away because we cannot pause the process while waiting for a reply. Afterwards, you receive an additional payment request by email with a link to pay the difference.

We register the final volume when processing begins. If it is lower than the amount ordered, we calculate the price difference after processing. You receive a coupon for that amount to use on a future order. The two-litre minimum charge still applies to volumes below two litres.

Your order is securely packed and returned or prepared for collection, depending on your arrangement. If it is shipped, you receive tracking details as soon as the parcel is on its way.

Usually, yes. Add your chosen keepsake to the order or contact us in advance if you would like to know what is possible with the amount you have.

In our keepsake shop you will find breast milk soap and breast milk jewellery, among other products. Each product page explains exactly what is needed.

That varies by product. The product page explains what you need. Unsure, or do you only have a small amount left? Send us a message and we will be happy to help you explore the options.

Of course. Tell us how much milk you have, how you plan to use it and what matters to your family. We will help you choose between small sachets, large pouches and any additional options.

You can email us or send a WhatsApp message to +31 6 82066479. Feel free to include photos or a short explanation. We will get back to you as soon as possible.